We Manage

& Support

Your G Suite account

with a transparent business model
We only do one thing:
we make G Suite better!

Our Services

–  Tier 1  –

G Suite
Support

–  Tier 2  –

Fully-Managed
Accounts

–  Tier 3  –

Dedicated
Administrator

7

–  Tier 1  –

G SUITE SUPPORT

Premium Support is our basic offer!

ONLY CERTIFIED
G SUITE EXPERTS

We're authoritative

Our work with G Suite is respected by our peers, mostly because we’ve spent a lot of time training other Google Partners.

We're specialized

We work with the collective knowledge of our team, so each of us can be highly specialized in some areas of G Suite.

ASSIGNED TECHNICAL
ACCOUNT MANAGER

We pay attention

Each of our customers gets a Technical Account Manager that knows the customer’s needs and support history.

We really care

By assigning a Technical Account Manager to your account, rapport grows, which naturally increases our commitment.

PROACTIVE &
HANDS-ON SUPPORT

We do the hard work

We don’t simply explain to you what to do or how to do it: if something can be done remotely, we do it ourselves.

We're proactive

You don’t need to find an issue: we are constantly working to keep your account secure and issue-free

BETTER SUPPORT
WITHOUT ANY COST

Better, faster, smarter

Our support is premium & extended, our resolution times are faster, and contacting us is as easy as texting a friend.

And... it's free!

Despite being first class support, our Tier 1 plan is free! The only thing you pay is the G Suite subscription.

AND… WHY NOT GOOGLE?

Tier 1

Cloud Guardians

Tier 1

Google Support

Technical Account Manager

✔️

Guidance-Only Support

✔️

✔️

Screen Sharing (view only)

✔️

✔️

Remote Control Troubleshooting

✔️

3rd-Party Recommendations

✔️

Extended contact options

✔️

Support included in G Suite price

✔️

✔️

SLA with Google (vs direct customers)

Premium

Normal

Ready to improve your G Suite Experience?

G SUITE SUPPORT

Proactive support, on-demand configurations, disaster prevention & recovery… All for free!

Check our Pricing page for details on our Support Plans

–  Tier 2  –

FULLY-MANAGED ACCOUNTS

No Admin required & Support for End-Users

LOCAL ADMIN
NOT REQUIRED

We manage

We replace or act as your Administrator and we manage every detail related to your G Suite account.

We cooperate

Or we cooperate with your Admin, troubleshooting issues and helping with the account management.

FULL SUPPORT
FOR END-USERS

Support for everyone

Extended support for end-users, granting them direct assistance from us, without the need for a local Admin.

We know your users

We apply our proximity principle to your end-users, ensuring that we know their support history and needs. 

HIGHER FOCUS &
EXTENDED SUPPORT

We know every detail

Attention to detail is one of our pillars, and the degree of attention and focus naturally grows on our Tier 2 plan..

We do even more

On out Tier 2 plan, we even manage complex migrations and other tasks usually handled by local Admins.

FASTER RESPONSE
& RESOLUTION TIMES

Higher Service Level

As our support plans go up, our service level grows, ensuring that customers in higher support plans have higher priority.

Faster Resolution

With us as Admin, issues are fixed quicker, features are adopted sooner, and interactions with Google are accelerated.

Want even more support?

FULLY-MANAGED ACCOUNTS

Peace of mind for accounts who need all the attention or don’t have their own Admin. Free for eligible accounts.

–  Tier 3  –

DEDICATED ADMINISTRATOR

The All-in-One VIP solution for the Large Enterprise

NEED A DEDICATED ADMIN?

OR USE OUR CALCULATOR

DEDICATED ADMINISTRATORS

The best option for large accounts. Semi-Dedicated and Fully Dedicated Admins. Free for eligible accounts.

Our business model is tailored for customer satisfaction. And for that, support is key, not sales. In fact, we don’t even have a sales team! Our sales are conducted by Technical Account Managers, to guarantee the necessary technical knowledge.

Nuno Fernandes

CEO, Cloud Guardians