Trust your G Suite account to those trusted by Google
We’re specialized exclusively on G Suite, and we deliver outstanding Support and Account Management services for G Suite customers.
Let’s talk!
If we can’t convince you that we are the best G Suite experts, we accept that we’re not good enough for you!
Our business model is tailored for customer satisfaction. And for that, support is key, not sales. In fact, we don’t even have a sales team! Our sales are conducted by Technical Account Managers, to guarantee the necessary technical knowledge.
Our Services
– Tier 1 –
G Suite Support
Premium Support is our basic offer!
BETTER SUPPORT
WITHOUT ANY COST
Better, faster, smarter
Our support is premium & extended, our resolution times are faster, and contacting us is as easy as texting a friend.
And... it's free!
Despite being first class support, our Tier 1 plan is free! The only thing you pay is the G Suite subscription.
WITH A TECHNICAL
ACCOUNT MANAGER
We pay attention
Each of our customers gets a Technical Account Manager that knows the customer’s needs and support history.
We really care
By assigning a Technical Account Manager to your account, we create rapport, which naturally increases our commitment.
PROACTIVE &
HANDS-ON SUPPORT
We do the hard work
We don’t simply explain to you what to do or how to do it: if something can be done remotely, we do it ourselves.
We're proactive
You don’t need to find an issue: we are constantly working to keep your account secure and issue-free.
ONLY CERTIFIED
G SUITE EXPERTS
We're authoritative
We’ve spent a lot of time training other Google Partners and that makes our work with G Suite respected by our peers.
We're specialized
We work with the collective knowledge of our team, so each of us can be highly specialized in some areas of G Suite.
AND… WHY NOT GOOGLE?
Tier 1
Cloud Guardians
Tier 1
Google Support
Support included in G Suite price
✔️
✔️
Technical Account Manager (TAM)
✔️
❌
Direct contact with your TAM
✔️
❌
Contact support using VoIP apps
✔️
✔️
Customer Support Portal
✔️
❌
Premium Payments Portal
✔️
❌
Remote Control Troubleshooting
✔️
❌
Screen Sharing (view-only) Support
✔️
✔️
How-To (guidance-only) Support
✔️
✔️
Premium Hands-On Troubleshooting
✔️
✔️
Domain / DNS Zone Configurations
✔️
❌
Proactive Updates for Known Issues
✔️
✔️
Recommendations about 3rd-Parties
✔️
❌
SLA with Google (vs direct customers)
Premium
Normal
Ready to improve your G Suite Experience?
Our offer, in a few words
Proactive support, on-demand configurations, disaster prevention & recovery… All for free!
– Tier 2 –
Fully-Managed Accounts
No Admin required & Support for End-Users
LOCAL ADMIN
NOT REQUIRED
We manage it
We replace or act as your Administrator and we manage every detail related to your G Suite account.
We cooperate
Or we cooperate with your Admin, troubleshooting issues and helping with the account management.
FULL SUPPORT
FOR END-USERS
Support for everyone
Extended support for end-users, granting them direct assistance from us, without the need for a local Admin.
We know your users
We apply our proximity principle to your end-users, ensuring that we know their support history and needs.
HIGHER FOCUS &
EXTENDED SUPPORT
We know every detail
Attention to detail is one of our pillars, and the degree of attention and focus naturally grows on our Tier 2 plan.
We do even more
On out Tier 2 plan, we even manage complex migrations and other tasks usually handled by local Admins.
FASTER RESPONSE
& RESOLUTION TIMES
Higher Service Level
As our support plans go up, our service level grows, ensuring that customers in higher support plans have higher priority.
Faster Resolution
With us as Admin, issues are fixed quicker, features are adopted sooner, and interactions with Google are accelerated.
Want even more support?
Our offer, in a few words
Peace of mind for accounts who need all the attention or don’t have their own Admin. Free for eligible accounts.
Check out the differences between our Support Plans
– Tier 3 –
Dedicated Administrator
The All-in-One VIP solution for the Large Enterprise
NEED A DEDICATED ADMIN?
OR USE OUR CALCULATOR
Our offer, in a few words
The best option for large accounts. Semi-Dedicated and Fully Dedicated Admins. Free for eligible accounts.
Google Cloud Partners are on the front lines of digital innovation. We’re proud to work with these organizations to turn new ideas into industry breakthroughs.
To that end, we’d like to take a moment to celebrate their accomplishments.