We Manage

& Support

Your G Suite account

with a transparent business model

We also provide support in Spanish, Portuguese, French, Italian and German. Chat with us in your own language!

We only do one thing:
we make G Suite better!

Our Services

G Suite
Support

Fully-Managed
Accounts

Dedicated
Administrator

Tier 1

G SUITE SUPPORT

Premium Support is our basic offer!

THE BEST G SUITE EXPERTS

Before creating our own company we trained and supported Google Partners and G Suite Administrators for years, so we know where we stand. On top of that, our team is exclusively composed of certified G Suite experts with a proven track record!

TECHNICAL ACCOUNT MANAGER

Instead of talking to a different person every time, you get a Technical Account Manager, to ensure that your specific needs and support history are always remembered. This also creates a personal connection which increases our own commitment.

HANDS-ON SUPPORT: WE DO IT!

What’s better: guidance, advice, or real hands-on support? We don’t simply explain you how to set things up or guide you while you troubleshoot an issue, we actually do all the hard work for you, freeing you to make a better use of your time.

BETTER HELP, WITHOUT FEES

You’ll get better support, faster resolution times and smarter solutions, on top of a higher priority with Google due to our Partner SLA. And the best part is that you don’t have to pay for it, since the price of your G Suite plan stays the same.

Ready to improve your G Suite Experience?

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Informed & updated

We’re always informed and we update you (and your account) as needed and timely, without delays or miscommunication.

One for all, all for you

Our Technical Account Managers work collaboratively, so you’ll have the minds of an entire team working to solve your tickets.

Contact us, your way

More contact options, including the most common messaging apps. You even get your Account Manager’s private number!

No interruptions

Switch between support channels: chat, email, calls, screen sharing or remote control… Without interruptions or transfers.

WITH US or GOOGLE?

Tier 1

Cloud Guardians

Tier 1

Google Support

Technical Account Manager

✔️

Guidance-Only Support

✔️

✔️

Premium Hands-On Support

✔️

Screen Sharing (view only)

✔️

✔️

Remote Control Troubleshooting

✔️

Extended contact options

✔️

SLA with Google (vs direct customers)

Premium

Normal

G SUITE SUPPORT

Proactive support, on-demand configurations, disaster prevention & recovery… All for free!

Check our Pricing page for details on our Support Plans

Tier 2

FULLY-MANAGED ACCOUNTS

No Admin required & Support for End-Users

NO ADMIN REQUIRED

With our Tier 2 plan (Fully-Managed Accounts) you don’t need to hire an Administrator (or to manage every aspect of the account yourself). We take care of everything! And if you do have your own Admin we will support both users and Admins.

SUPPORT FOR END-USERS

Although our basic support plan (Tier 1) already offers some level of support for end-users, when your account is Fully Managed (Tier 2) we act as your account’s Administrator, so all your users will receive support directly from us.

EXTENDED SUPPORT & FOCUS

We are always proactive. But as our support plans go up, we naturally offer a higher degree of attention and focus. We act as the account’s Administrator, so we’ll also manage complex migrations and other tasks usually handled by local Admins.

FASTER RESPONSE TIME

When we manage your account everything happens faster. The need for requesting information from a local Admin is eliminated or highly reduced, so issues are fixed quicker, features are adopted sooner, and interactions with Google are accelerated.

Ready to enter the VIP club?

Or click the + to learn more

Always protected

We monitor and proactively adjust your account to maximize its capabilities and prevent future issues or missing features.

Wider support

Not every issue is a G Suite issue! But we don’t really like to say “not supported”, so we put real effort into 3rd-party issues.

COMPLEX DEPLOYMENTS

Simple deployments are included with all our plans. But with our Tier 2 plan, all types of deployments are managed by us, no matter how complex.

MANAGED MIGRATIONS

Migrations (limited to Server-to-Server) are included and fully managed by our MSM team (MSM: Migration, Synchronization & Mobile).

FULLY-MANAGED ACCOUNTS

Peace of mind for accounts who need all the attention or don’t have their own Admin. Free for eligible accounts.

Tier 3

DEDICATED ADMINISTRATOR

The All-in-One VIP solution for the Large Enterprise

FOCUSED ON YOUR ACCOUNT

You get increased priority or absolute exclusiveness: our offer ranges from Semi-Dedicated Admins (that manage 6 to 8 accounts, 3 to 5 accounts, or just 2 accounts) to Fully-Dedicated Admins that manage one account only! 

PERMANENT & BACKED-UP

Never lose support because your Admin is off or missing! Our Admins work collaboratively to guarantee permanent support, so you don’t have to worry with holidays, sick leaves or other unpredictable absences.

BETTER THAN ONE OF YOURS

With our Dedicated Administrators you’ll have no paperwork, no paid holidays, no commitment, no severance packages, no headaches. And instead of a single Admin, you’ll get the power of our team’s collective knowledge.

ALL-INCLUSIVE SUPPORT

You’ll also get extended support for large Migrations and Deployments (managed by us from start to finish), and even help with some local configurations or issues with known 3rd-party add-ons and other Google services.

Ready to enter the VIP club?

Or click the + to learn more

Requested Upgrades

Every account can upgrade to a higher level, for a proportional monthly fee. The larger the account the lower the fee. Calculate yours with our Quote Calculator.

Automatic Upgrades

If your account has enough users you don’t need to do anything. We’ll upgrade your account and assign an Admin automatically and without additional costs.

Semi-Dedicated Admin

You choose: 1 Admin, 2 to 8 managed accounts. Optional for everyone, or included for accounts with at least 800 Basic users, or 400 Business users, or 200 Enterprise users.

Fully Dedicated Admin

Total and exclusive dedication to a single account with at least 8000 Basic users, or 4000 Business users, or 2000 Enterprise users. Optional for smaller accounts.

DEDICATED ADMINISTRATORS

The best option for large accounts. Semi-Dedicated and Fully Dedicated Admins. Free for eligible accounts.

Are we the right choice?

Click the icons to find the answers

Our business model is tailored for customer satisfaction. And for that, support is key, not sales. In fact, we don’t even have a sales team! Our sales are conducted by Technical Account Managers, to guarantee the necessary technical background.”

Nuno Fernandes

CEO, Cloud Guardians

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