Our approach is simple:
Google Workspace
and nothing else
One product. No distractions. Better support.
Scroll down to check what we do, or skip the reading and ask us what you need to know. We won’t waste your time.
How can we help?
Premium
Support
Top-level support, with a Technical Account Manager for every account, and without any additional cost.
Deployment
& Migration
Start fresh or bring in your data, with a transition project designed specifically for your account.
Training &
Webinars
Targeted learning solutions, for Businesses and Schools of all sizes, and users with any skill level.
Billing &
Discounts
Invoicing & discount negotiation on your behalf, with access to the best campaigns exclusive for Partners.
We provide services in the following languages:
Unlock the full potential
of Google Workspace
with a Technical Account Manager by your side
What we do for you (for free):
- Keep your account safe and updated
- Provide support for Admins and users
- Upgrade your support with Google
- Provide advice about 3rd-Parties
- Save you time & keep you productive
Premium
Support
We add our premium support to your Google Workspace account for free. And you also keep the normal Google support, but with an SLA upgrade, which gives your tickets more priority.
WHAT’S INCLUDED?
Technical Account Manager
We make it really easy for you to talk to the same person every time. Someone you’ll get to know and that will know you and your account.
Proactive, hands-on support
We troubleshoot the issues ourselves, remotely, making everything faster and removing the need for you to do it yourself (unless you prefer to do it).
Focus on Google Workspace
We only work with Google Workspace! No GCP, no Office 365 or Azure, no AWS… We simply offer the best support to “our” favourite solution, without distractions.
The best background
Our background with Google gave us unique knowledge about Google Workspace and all our customers benefit from that.
Did we mention that it’s free?
Yes, our support is free! How? Google gives us a small Partner discount, which allows us to only charge the regular Workspace subscription, without additional fees.
Support Tickets
from our customers
Real-life examples of what we can do for you
Can we add contacts to all the users?
• Response from Google support: No
• Our response: Sure, we'll do it for you. We'll add the contacts to the Directory and all users with access to the Directory will see them.
Can I transfer files across domains?
• Response from Google support: No
• Our response: Yes, absolutely. We can replicate your folder structure and copy or move files to the new folders, in the new domain.
Can you recommend a 3rd-party?
• Response from Google support: No
• Our response: Sure. We'll check the most popular ones and test a few of them, and we'll recommend the best for your specific use case.
Can you fix my DNS zone records?
• Response from Google support: No
• Our response: Sure. We can fix it ourselves if we have access to the DNS zone. Or we can access your computer remotely or guide you in a video call.
“
“It’s a no-brainer: with Cloud Guardians we pay exactly the same but we have way better support. And we have the peace of mind of knowing that we are not missing features or risking data leaks.”
Stefan Müller
Deployment
& Migration
If you’re new to Google or the Cloud, or if you’re migrating from another domain or system, or even from a local server, we’ll make sure that nothing is missed or lost during the process.
Time-efficient projects
with minimal impact
Deployments and Migrations can be very disruptive, or even chaotic without the right help. We make sure that your legacy system’s configurations and permissions are replicated to minimize the impact on your workforce, and we ensure that everything happens fast and smoothly, without missing or rushing any step.
No data left behind
We migrate everything: mail, files, contacts, events, users, groups, etc. And we set up OU’s and group membership, dynamic and security groups, multiple Directories, and much more.
Access, permissions and alerts
We take care of everything related to access to the account or specific services, granular permissions per OU, group or user, content-aware access, device management and more.
Shared files, under control
We create all the shared drives, add all the members and set all the permissions, so that everyone who needs access has it, but without granting more access than they should have.
Collaboration-ready
We take care of everything related to shared contacts and calendars, email delegation, and more, always respecting the needs of your account, no matter how big or small.
Training &
Webinars
Whether you’ve just moved to Google Workspace or have been using it for years, we’ll train and qualify your users, making them more productive and happy with the tools they work with.
“
Greg Wolf
“We saw a clear productivity growth after our training sessions. Before, our users struggled with Google tools, especially Google Sheets. Now our users accept those tools because they have the skills to master them.”
Productivity bump
You know how it is: Low Skills = Low Productivity. With the right training, we can improve the skills of your workforce, which will lead to more productivity and happier workers.
Every team is special
We know that not all users have the same training needs, and that's why we design each training and prepare each class to perfectly target the audience of that specific training.
The way you need it
We provide training for any skill level and at any pace because training is more effective if we respect workers' workflows and schedules, to avoid affecting their productivity.
Multilingual, multi-format
So, you have an international workforce and need a single training provider for English, German, Spanish, Portuguese, French, Italian...? And videos to watch on-demand? That's us!
An All-in-One solution
with solutions for everyone
Your unified contact point
Our Portfolio for Businesses
- Google Workspace Business & Enterprise
- Google Workspace Essentials & Frontline
- Google Vault & Archived User
- Cloud Identity Premium
- Chrome Enterprise Upgrade
- Google Voice
Our Portfolio for Schools
- Google Workspace for Education
(all editions, free and paid) - Chrome Education Upgrade
Billing &
Discounts
We have access to partner-specific information about occasional discount campaigns for certain account types. And, contrary to other Google Partners, we extend those discounts to you!
Invoicing and Payments
without complications
We don’t like to complicate, and with our billing system, you have the simplicity and flexibility you want. We let you choose how and when to pay and make adjustments when you need them. And, on top of that, if your account is eligible, we’ll get you the best deals you’re entitled to.
Simply... uncomplicated
Our billing workflows are flexible, allowing you to change billing information (country, tax ID or legal name), invoicing plan, payment method and frequency, without complications.
The power of choice
With us you really have payment options: you can pay using credit card, direct debit, bank transfer, commission-free Revolut Business transfers, PayPal, and decide your payment frequency.
We fight for you
We don't make discount promises, but we give you our word that if your account qualifies for a discount you will get it. And rest assured that we'll always fight for the best deal.
Power of Negotiation
Our background with Google and our knowledge about current and previous deals, give us the power to negotiate upgrade and renewal discounts that you can't get on your own.
We are all
Advantages
A lot more for the same price
Cloud Guardians
Google’s official Support
Most of the other Partners
Technical Account Manager (TAM)
✔
✘
✘
Premium hands-on troubleshooting
✔
✘
Limited / Paid
Remote control troubleshooting
✔
✘
✔
Screen sharing (view-only) support
✔
✔
✔
Admin Console configurations
✔
✘
✔
User-specific configurations
✔
✘
Limited / Paid
Domain / DNS zone configurations
✔
✘
Limited / Paid
Recommendations about 3rd-parties
✔
✘
Limited / Paid
Limited number of accounts per TAM
✔
✘
✘
Ongoing account auditing(1)
✔
✘
Limited / Paid
Complete account management(2)
✔
✘
✘ / Paid
Dedicated administrators(3)
✔
✘
✘ / Paid
Discounted pricing(4)
✔
✘
✘
SLA with Google (vs direct customers)
Premium
Basic
Premium
Premium support for core services
Always Free
Paid Addon
Paid Addon
