All-around transparency
demands transparent pricing

PRICING

–  Our Services  –

Support Plans

3-Tiered support & account management

Tier 1

G Suite Support

0

/user/month

 

Yes, our Tier 1 plan is free!
You only pay the G Suite subscription.

Free, but premium in every way:

 

–  Extended hands-on support  –

–  With a Technical Account Manager  –

–  Collaborative troubleshooting  –

–  Proactive configurations & updates  –

–  Priority SLA with Google  –

–  Vast range of contact options  –

Tier 2

Fully-Managed Accounts

Quote Calculator:

Tier 3

Dedicated Administrator

Quote Calculator:

COMPARE OUR PLANS

Tier 1

G Suite Support

Tier 2

Fully-Managed Accounts

Tier 3

Dedicated Administrator

Support Level & Response Time

Gold

Platinum

Diamond

Customer-side Admin

Required

Not Required

Not Required

Hands-On Support for Admins

✔️

✔️

✔️

Direct support to End-Users

✔️

✔️

Security & Privacy Settings

✔️

✔️

✔️

Sharing & Access Settings

✔️

✔️

✔️

Deliverability & SPAM Settings

✔️

✔️

✔️

Routing & Compliance Settings

✔️

✔️

✔️

End-User Gmail configurations

Admin Support

✔️

✔️

Creation of users, groups & aliases

✔️

✔️

✔️

Deployments with unsupported requirements

Best Effort

Best Effort

✔️

Server-to-Server Migrations

✔️

✔️

✔️

Complex Migrations (non-supported sources)

Best Effort

Best Effort

✔️

Limited Portfolio (number of accounts)

20 to 30

1, 2, 5 or 8

Bridge to 3rd-Party Support

✔️

Free for accounts from (number of users)

Basic: 10
Business: 5
Enterprise: 3

Basic: 500
Business: 250
Enterprise: 125

Basic: 1000*
Business: 500*
Enterprise: 250*

* For Semi Dedicated 8

Not sure yet?

–  The Solution  –

G Suite Editions

 

All editions include our Tier 1 support plan:

>  Dedicated Technical Account Manager  <
>  Extended Hands-On Support  <
>  Premium SLA with Google Tier 2  <

G Suite Basic

Professional office suite with 30GB storage

5  .  2  /user/month

Professional Email

> Business email addresses (@yourcompany)
> Groups & aliases adresses

30GB of Cloud Storage

> Your files, wherever you want them
> Granular access levels for files & folders

Video & Voice Conferencing

> Conference calls with up to 100 people
> Video, screen sharing, or voice, with one simple link

Secure Team Messaging

> Direct 1-to-1 & group messages, and intelligent Bots

Work-oriented Calendars

> Integrated with Gmail, Drive and Hangouts
> Share events or calendars & manage meeting rooms

AI-Powered Docs & Spreadsheets

> Work collaboratively and simultaneously
> Grammar tools, Google functions & macro recorder
> Extendable with Add-Ons and Google Apps Scripts

Administration & Security Controls

> Manage users, devices, sharing & security policies
> Message auditing tools and security reports & alerts

G Suite Business

Enhanced suite, unlimited storage & vault

10 .  4  /user/month

N

G Suite Basic, plus:

Unlimited Storage & Shared Drives

> Unlimited storage or 1TB/user if less than 5 users
> Shared Drives for teams with centralized file ownership

Video & Voice Conferencing

> Conference calls with up to 150 people

Smart search across all G Suite Apps

> Find results from Gmail, Drive, Docs, Calendar and more

Administration & Security Controls

> Advanced OU & Group-based controls for Google Drive
> Advanced Drive and Mobile audit reporting and API
> Control mobile apps for specific OU’s or groups of users
> Data Regions: choose the location of your G Suite data

Powerful Archiving and eDiscovery

> Set rules to retain or purge emails, chats, and files
> Keep an archive for legal purposes or data loss prevention
> Advanced search and retrieval options
> Audit reports to track user activity

G Suite Enterprise

Premium features, controls & security

23  /user/month

N

G Suite Business, plus:

Enterprise-grade Email

> Advanced data loss prevention for Gmail
> S/MIME Encryption for email during transport

Enterprise-grade Storage

> Advanced data loss prevention for Drive

Video & Voice Conferencing

> Conference calls with up to 250 people
> Record meetings and save them to Drive
> Live stream your meeting  to up to 100.000 people

Cloud Identity Premium

> Context-aware access for G Suite apps
> Advanced Mobile Management for Cloud Identity

Administration & Security Controls

> Domain-wide admin managed security keys
> Security Center with actionable insights & analytics
> Data loss prevention rules for Gmail and Drive
> Automate mobile management tasks with rules

WITH US or GOOGLE?

Tier 1

Cloud Guardians

Tier 1

Google Support

Support included in G Suite price

✔️

✔️

Technical Account Manager (TAM)

✔️

Direct contact with your TAM

✔️

Contact support using VoIP apps

✔️

✔️

Customer Support Portal

✔️

Premium Payments Portal

✔️

Remote Control Troubleshooting

✔️

Screen Sharing (view-only) Support

✔️

✔️

How-To (guidance-only) Support

✔️

✔️

Premium Hands-On Troubleshooting

✔️

✔️

Domain / DNS Zone Configurations

✔️

Proactive Updates for Known Issues

✔️

✔️

Recommendations about 3rd-Parties

✔️

SLA with Google (vs direct customers)

Premium

Normal

Ready to go up?

Frequently Asked Questions

Is your support really free?
Yes, our Tier 1 Support is free! This is possible because Google gives us a small discount on the G Suite subscription you pay. Our margin comes from Google, allowing us to make this service free for our customers.
If your support is free, how can it be premium?

Our work is compensated by Google, which offers partners a discount on the G Suite subscription paid by customers. This ensures that we are committed, as we are not actually working for free. It’s just free for you!

How is your support better than Google's?

We work closer to the customer, we provider a broader support without restrictive internal policies (we can recommend 3rd-Parties, for instance), we have a lot less customers to support, which allows us to focus on quality of service and customized support. we have more contact options, and a lot more advantages. And we elevate the customer’s SLA with Google, in case you still want to talk to Google directly, making you, effectively, a more important customer!

What's NOT included?
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Which contact options can I use?
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Which payments methods do you accept?
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Any other question?