Privacy & Cookies Policy


Privacy Policy

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Cloudguardians.com (https://cloudguardians.com/) is a domain under the ownership and legal responsibility of Cloud Guardians S.L., with Fiscal/VAT Nr./Tax ID: ES B67500884 (hereinafter referred to simply as Cloud Guardians), with address at Carrer de Sant Fructuòs, 5, Escalera A, 2º – 4ª, 08004 Barcelona, Spain, and email address legal@cloudguardians.com. Through the domain cloudguardians.com, the company manages its site, without excluding the possibility that occasionally or permanently there may be other email addresses that also allow access to content and services provided through the website cloudguardians.com.


USER ACCESS

Access and/or use of the Cloud Guardians portal attributes the condition of user and implies the acceptance of the conditions of access and use contained in this legal notice, as well as the privacy and personal data policy. The aforementioned conditions will be applied independently of the general contracting and e-commerce conditions that may be applicable to the functions offered by the portal. The user agrees to use the services and information provided in https://cloudguardians.com/ under criteria of good faith. Initial access to the portal is free of charge. However, there may be features or services subject to payment of a fee under the conditions established in each case. In the event that the use of certain functions or services requires the registration of the user, this will be done through data collection forms and subject to the provisions of personal data protection legislation described in this legal notice. Minors will be able to access the Portal provided they have the permission of their parents or legal representatives, who will be responsible for this access and use.


PROTECTION OF INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

Cloud Guardians owns the intellectual and industrial property rights of https://cloudguardians.com/, which includes the contents and graphic elements, its source code, design, navigation structure, databases and other elements that form part of the website. Therefore, Cloud Guardians is the exclusive owner of the rights of exploitation in any form and, specifically, the rights of reproduction, distribution, public communication and transformation. Any use or reproduction that users may make of these contents, or of others that may be included in the future, will be carried out following the provisions and respecting the limitations of the Intellectual Property Regulations and in any case with the authorization of Cloud Guardians, without prejudice to the limits established by Trade-Related Aspects of Intellectual Property Rights (TRIPS).


Reservation of Rights:

Cloud Guardians explicitly states its exclusive rights with respect to all content published in its website that is the subject of intellectual and industrial property. In accordance with the provisions of Article 32 of the revised text of the Spanish Intellectual Property Law, Cloud Guardians expressly opposes the use of any of the contents of Cloud Guardians publications in any format and for any purpose, without the prior express permission of Cloud Guardians. This legal notice does not imply any transfer of rights in favour of the user in relation to any of the elements of the website or its contents. It is not authorised under any circumstances:

  • Displaying a page of the Cloud Guardians website or any of its content in a window that does not belong to cloudguardians.com by any technique or procedure including framing, in-line linking, etc.
  • The extraction of elements of the website causing damage to cloudguardians.com in accordance with the provisions in force.
  • The commercial use of the contents of the website cloudguardians.com.
  • The use of trademarks or brands, logos, colour combinations, structure, design and generally distinctive symbols of any kind, owned by Cloud Guardians, without prior knowledge and authorization from Cloud Guardians.
  • The use of contents in illicit, illegal or contrary to good faith and public order activities.
  • Causing damage to the physical and digital/virtual systems of Cloud Guardians, its suppliers or third parties; introducing or spreading computer viruses or other physical or digital/virtual systems that are likely to cause the aforementioned damage.
  • Attempt to access and, where appropriate, use the email accounts of other users and modify or manipulate their messages.

The user may view the contents of this portal, copy them, print them out on his or her computer or any other medium exclusively for his or her personal and private use.


PROTECTION OF PERSONAL DATA

Cloud Guardians firmly seeks to disclose, in a transparent manner, information about what, how and why the information that users provide when visiting the company’s sites or contracting any of its services is processed. Data security and privacy is a priority, therefore we comply with the requirements of the GDPR (REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016). Please read carefully the terms shared below:

Data controller: Cloud Guardians S.L.
Fiscal/VAT Nr./Tax ID: ES B67500884
Address: Carrer de Sant Fructuòs, 5, Escalera A, 2º – 4ª, 08004 Barcelona, Spain.
email: gdpr@cloudguardians.com


Legitimization of the data collected

  • For the purpose of properly providing the relevant services of Information Management tools.
  • For the purpose of communications (events, webinars, newsletters, commercial campaigns, etc.).
  • For the purpose of sending invoices or Chrome devices.
  • For the purpose of delivering a personalised service (inclusion in the customer management system and subsequent commercial prospecting).
  • To offer products and services linked to those contracted.
  • To offer discounts and promotional packages.
  • For billing purposes and their respective modifications (if necessary).
  • For recruitment purposes.


The information provided is managed by Cloud Guardians for the purpose of customising the service (offering related products and services that improve the user experience and adaptation to the solution) and guaranteeing effective communication that facilitates the billing and shipping processes. The shared data will be stored securely, ensuring the precepts of the applicable regulations at all times.

We may share the client’s information with third parties that perform services for us or on our behalf (collaborating partners) exclusively after acquiring the client’s explicit authorisation, who also has the right to access, modify, rectify and delete their data, as well as revoke any previously granted authorization. In cases in which a previously granted authorization to share data is revoked, the lawfulness of processing based on prior consent will not be affected.

Cloud Guardians is committed to obtaining consent and promoting all-around transparency, so before using the data provided, for any purpose other than those set out above, the owner will be informed and asked for consent and will be able to exercise the rights considered pertinent, respecting the data protection rights of Access, Rectification, Cancellation and Opposition (ARCO) and any new rights that might be granted by adjustments to the data protection laws.


Sharing of collected data

The information collected may be shared with strategic partners who will help improve the user experience through new services, which will continue to be managed from the account settings function.

Express authorisation will be requested from the customer in the event that their data may be used for a purpose other than that described in this clause. In fact, Cloud Guardians’ main objective is to clearly inform about the data that is collected so that the customer is the one who makes the decisions about its use.

  • Communications with Google
    Within the framework of the collaboration between Google and Cloud Guardians, information is shared to identify trends in the general use of the services. This is done with the purpose of guaranteeing comprehensive and personalised customer service.
  • Third-parties
    Cloud Guardians may share the data provided by clients with partner companies in order to continuously improve the services provided. These third parties are responsible for providing technical assistance to users, so access to the data is essential to ensure the proper performance of their functions. They will be guided at all times by the instructions provided by the owner of the data to Cloud Guardians, who will adopt the security and confidentiality measures required by applicable law.
  • Legal requirements
    The data provided may be shared with companies and organisations outside Cloud Guardians if in good faith there is a reasonable need to access, use, retain or disclose such data in order to:
    • Comply with any applicable regulations or comply with legal requirements and governmental requests.
    • Comply with the provisions of the terms of service in force, including the investigation of possible violations.
  • International data transfers
    Cloud Guardians, as a Google Partner, uses the cloud storage service provided by Google. The servers used for this purpose are located in the European Economic Area, but for security reasons (backups, replication and continuity of service) it is possible that some data may be transferred to servers located in the USA. Such action is carried out through verified mechanisms, with the necessary protection standards in place.

    Therefore, we inform you that your data may be subject to international transfer and that you, by accepting this clause, understand the conditions of such action and authorize it.
  • ARCO rights and additional RGPD-related rights
    The user has the following rights:
    • The right to request access to their personal data
    • The right to request the rectification or deletion of their personal data
    • The right to request the limitation of the processing of their personal data
    • The right to object to the processing of their personal data
    • The right to data portability
    • The right to withdraw the consent given. The lawfulness of processing based on consent prior to its withdrawal will not be affected.

      The exercise of the aforementioned rights may be made through the forms provided by the Spanish Data Protection Agency (AEPD) or by writing to legal@cloudguardians.com.

      In the event that the client or user consider that his/her rights are being violated (with regard to the protection of personal data) we urge the client or user to contact us in order to identify the incident and offer appropriate and pertinent solutions. Should you be dissatisfied with the assistance provided, you may file a complaint with the AEPD (Spanish Data Protection Agency).

      We also inform you that in compliance with the provisions of the Spanish Law 34/2002, if the client or user does not wish to receive more information about the services offered by Cloud Guardians, he/she can request the unsubscription using the email address legal@cloudguardians.com using “unsubscribe” as the subject of the email.


LIMITATION OF LIABILITY

Cloud Guardians strives to provide up-to-date and accurate information. We would therefore appreciate being notified of any errors or incidents so that they can be rectified as soon as possible.

Cloud Guardians recommends that users take all necessary precautions when browsing the company’s websites. Therefore, any use or instructions for the use of data that is communicated by the client and that does not comply with the provisions of this contract will be the sole responsibility of the client, who, being the owner of the information, shares, transmits or provides it at his or her own risk.

Cloud Guardians warns that the information contained in this site may be sent to external platforms (Google and partners) over which the company’s services have no control and, therefore, does not accept responsibility of any kind.

Cloud Guardians makes every effort to minimise disruption due to technical errors. However, it is possible that some data or information found on the company’s portals may have been created or structured in files or formats that could contain errors. Therefore, there is no guarantee – to the fullest extent – that such problems will not interrupt or otherwise affect Cloud Guardians’ services. Therefore, Cloud Guardians disclaims any liability with regard to such incidents, or the consequences of such incidents.

Finally, it should be noted that the purpose of this disclaimer is not to circumvent any requirement established in the applicable regulations.


EXEMPTION FROM LIABILITY

Cloud Guardians S.L. reserves the right to make, whenever appropriate, any changes and updates to:

  • the information contained in its web portals
  • the configuration and presentation of these
  • the conditions of access, in order to provide better service.

Cloud Guardians recalls that both access to its portals and the use that can be made of the information contained therein is the sole responsibility of the customer, ie, Cloud Guardians S.L. is not liable for any consequence or damage that may arise from such access or use of information.

On the other hand, Cloud Guardians S.L. is the owner of intellectual property rights relating to its products and services, specifically those related to the trademark. With respect to quotations of products and services of third parties, Cloud Guardians recognizes in favour of their owners the corresponding intellectual property rights, not their mere mention or appearance on the web portals does not imply the existence of any rights or liability of Cloud Guardians on them.

The unauthorized use of any information contained in the web portals, its resale, as well as any damage of the intellectual property rights of Cloud Guardians S.L. will incur the applicable legal consequences.


DATA PROCESSING

Cloud Guardians S.L. does not process especially protected data.

Cloud Guardians S.L. has adapted its sites and portals to the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (RGPD), as well as Law 34/2002, of 11 July, on Information Society Services and Electronic Commerce (LSSICE or LSSI).

Data collected through forms

In case you provide your personal data through this site (cloudguardians.com), its treatment is subject to the provisions of the GDPR, and other applicable regulations. The data will be processed for the purposes indicated in the corresponding disclaimers and will be incorporated into a personal data file with a record of activities that will be kept duly updated.

Browsing Data

The browsing system and the software necessary for the operation of this website collect, as standard, some data, the transmission of which is implicit in the use of Internet communication protocols. This category of data includes the IP address or domain name of the computer used by the user to connect to the website, the URL address of the resource requested, the time, the method used to query the server, the size of the file obtained in the response, the numerical code indicating the status of the response to the server, and other parameters relating to the operating system of the user’s computer environment. This information is not associated with specific users and is used for the sole purpose of obtaining statistical information on the use of the cloudguardians.com website. For its part, cloudguardians.com may use “cookies” or other similar means. The use of these means is reserved exclusively for collecting technical information to facilitate the accessibility and the safe and efficient exploration of the cloudguardians.com website, or for measuring and analyzing browsing data, or for revealing information about visitors (such as the number of visits, previous chats, location, operating system, browser, device, and more) that will allow us to provide a better experience in the chat widget. This site uses Zoho SalesIQ to process chat conversations and monitor site visits, ONLY after the user has explicitly accepted the usage of cookies. This tool uses cookies from third parties, in this case, Zoho (www.zoho.com). You can access information about GDPR compliance and the privacy policy of this tool and the general company privacy policy at the following addresses:


RESPONSIBILITY FOR CONTENT

Cloud Guardians reserves the right to modify the contents of the website and to remove them, as well as to limit or prevent access, either temporarily or permanently, without prior notice. Cloud Guardians is not responsible for the technical access, information or contents of other websites to which it refers or to which it may link from the website cloudguardians.com.


RIGHT OF EXCLUSION

Cloud Guardians reserves the right to deny or withdraw access to its websites and/or the services offered without prior notice, at its own request or at the request of a third party, to those users who do not comply with these general conditions.


SUBSCRIPTIONS

Subscriptions to products and services offered by Cloud Guardians through this website will be voluntary and will imply the acceptance of the conditions established in each case, which the user must expressly accept. It will also imply the acceptance to receive commercial information about Cloud Guardians’ products and services. By registering for these products and services, the user authorises Cloud Guardians to send this type of communication. The user may revoke this authorisation by means of written communication in the manner indicated by Cloud Guardians in each case.


GENERAL / MISCELLANEOUS

The PARTIES will prosecute the breach of these conditions as well as any improper use of their websites, exercising all civil and criminal actions that may correspond to them by law. Cloud Guardians cannot guarantee that the site and the server are free of viruses and therefore cannot be held responsible for any damage or harm that may be caused by these anomalies or any other of a technical nature.


MODIFICATION OF THESE TERMS AND DURATION

Cloud Guardians will be able to modify at any time the conditions determined here, being duly published as they appear here. The validity of these conditions will depend on their exposure and will be in force until they are modified by other duly published conditions.


APPLICABLE LEGISLATION AND JURISDICTION

As a general rule, the relations with our clients, which are derived from the provision of services contained in cloudguardians.com, will be subject to Spanish legislation and jurisdiction. Any controversy will be submitted to the courts of the city of Barcelona. The users of the site acknowledge that they are aware of all that is stated on this page and accept it voluntarily.


Cookies Policy


APPLICABLE REGULATIONS

This Cookies Policy document is drafted in compliance with the provisions of Article 22.2 of the Spanish Law on Information Society Services and Electronic Commerce (LSSI) and in accordance with the Privacy and Electronic Communications Regulation (ePrivacy) and REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 of April 2016.

This site uses cookies to improve the user experience and collect data about your behaviour on the site. Below you will find information about Cookies, what type of these files are used on the site, and you will also be informed about how to disable these cookies (own or third party) in your browser. If, after reading this document, you do not find the specific information you are looking for, please do not hesitate to contact us at the following e-mail address: legal@cloudguardians.com.


WHAT ARE COOKIES?

A cookie is a file used by digital platforms, such as websites, which can be installed on computer systems such as computers and mobile devices such as smartphones and tablets, as well as smart TVs. Such files contain a unique identifier. The function of cookies can be very varied: they store browsing preferences, collect statistical information about users and enable certain technical functionalities of the same digital platform.


WHY ARE COOKIES IMPORTANT?

The use of cookies is becoming increasingly useful and important for a number of reasons. On a technical level, they allow websites to offer their services more quickly and adapt to the needs of users: they store preferences on language, screen resolution, etc. On the other hand, they help website technicians to improve the services they offer, thanks to the multiple data they compile with cookies. Some websites also use cookies to make advertising campaigns more effective and to offer exclusive services to users. In detail, cookies on our website are used to:

  • To serve the website faster
  • To let Cloud Guardians’ chat operators know when someone is on the website and know details about the visitors, namely the following:
    • the approximate location of the visitor (country and approximate city, based on the IP address)
    • the browser agent
    • the operating system
    • the type of device used to access the website
    • the time spent on the website
    • the current page and the pages visited before reaching the current page, if any
    • if it’s a direct visitor (who entered the url directly), or, if not, the referrer (a third-party site or social media page), if the visitor clicked on a link to our page in an external site.
    • if the visitor is new or has visited the site before
    • the number of previous visits, if any
    • other information stored on our customer management system, gathered during previous visits and/or chats, in order to provide the best possible service and avoid wasting the customer’s time with redundant questions.

      The type and level of detail of the collected information might change (increase or decrease) at any moment if new technologies and/or legislation related to cookies and/or the tools that we use are approved, or if by technical chalenges or market decisions the current functionalities are deprecated.


HOW LONG IS THE COLLECTED INFORMATION STORED?

The information collected is essential to offer a comprehensive and quality service. It also allows Cloud Guardians to improve the products and services made available to the client, guaranteeing a personalised experience adapted to the continuous technological needs. Therefore, the information is stored securely and in applications of the security measures required by the GDPR, for the duration of the commercial relationship between the parties. If such a relationship exceeds two years, the respective follow-up will be done in order to update, rectify, modify or delete the information.

How long can cookies remain activated?

  • Session cookies
    These are temporary cookies that remain in the cookie file of your browser until the user leaves the website, so none of them remains registered on the hard drive of your computer. The information obtained through these cookies is used to analyse traffic patterns on the website. In the long run, this allows us to provide a better experience to improve the content and facilitate its use.
  • Persistent cookies
    These are stored on the hard disk and our website reads them each time the user makes a new visit. A persistent cookie has a specific expiry date. The cookie will stop working after that date. We generally use these cookies to facilitate shopping and registration services.


HOW WE USE COOKIES ON THIS WEBSITE

Acceptance of the cookie policy by the user may result in the installation of the following types of cookies:

  • Performance improvement cookies
    These are cookies that store your preferences to contribute to the proper functioning of the various add-ons of the site (plugins); thus avoiding that they must be reconfigured each time the user enters this site. In some cases this type of cookies may be provided by third parties. They allow, for example, to control traffic and data communication, access restricted areas, carry out the purchase process of an order, use security elements, store content to be able to broadcast videos or share content through social networks.
  • Personalisation cookies
    These cookies allow the user to access the service with predefined characteristics depending on a series of criteria, such as the language, the type of browser through which the service is accessed, the regional configuration from where the service is accessed, among others.
  • Website analysis cookies
    This type of cookies are used on the site to quantify the number of visitors and analyse the use made by different types of users of our site. Thanks to this type of cookies we can study the user-web platform interaction in order to improve the user experience and constantly offer the most suitable information that our users are looking for.
    As for the analysis cookies collected by third parties, you can obtain more information in their own privacy policies.
  • Advertising cookies
    These are those that allow the management, in the most efficient way possible, of the advertising spaces that may be included on our website.
  • Geolocation cookies
    On this site we also use cookies that allow us to geographically locate the aproximate location of the user, computer, mobile device or smart TV, with the intention of analysing, completely anonymously, the location of our users and offer improved content according to their geographic location.
  • Other third party cookies
    As you browse our site, you may find pages that need to install third-party cookies to enable the management and improvement that these services offer. This type of third-party cookies are installed when using links on social networks, commenting using social network accounts, etc. that facilitate user access to our services and allow our content to be shared.
    You can visit the privacy policies of the most commonly used social networks:


WITHDRAWING CONSENT

Configuration of browser preferences.
If you wish to revoke, at any time, your consent to the use of cookies as expressed in this Cookies Policy, you must delete the various cookies stored in your device(s) that are related to our site. This should be done in the configurations and settings of the browser or software used to access our site.

In order to provide you with up-to-date information on the deletion, or blocking, either permanently or on an ad hoc basis, of cookies from this site, please visit this page.

With the exception of browsers with adjusted cookies-related settings, our site will install cookies when you visit our web platform. You should be aware that most Internet browsers have their own system to allow you to change these settings. In order to help you make the necessary adjustments and adjust the most appropriate way to accept or block cookies, we refer you to the following links where detailed information is provided for each of the major browsers (as of the date of this Cookies Policy):

We do not maintain the documentation of the browsers mentioned above and the links mentioned for each browser (or all of them) may change at any moment, without any responsibility imputable to Cloud Guardians. If any of the links mentioned above is not working or if you need information about how to clear the cache on other browsers please refer to the browser’s official documentation.


CHANGES TO THIS COOKIES POLICY

We reserve the right to update this Cookies Policy for this site at any time. We, therefore, recommend that you periodically review this document or even, if relevant, each time you access our website, in order to remain fully informed about how, when and for what purposes we use cookies.

Cookies used on this site may change as the plugins used on our web platform change. If or when that happens we will update this cookies policy accordingly and as fast as we can. However, it may happen that, between the cookies change and the cookies policy update, some information about the cookies used is slightly out-of-date. By browsing this website you acknowledge and accept this fact.


CONTACT

If, after reading this document, you have any questions, comments or suggestions regarding this Cookies Policy, please send us an email to the following address: legal@cloudguardians.com.

Offices, Markets & Supported Languages

German (DACH)

Spanish

Portuguese

French

Italian

www.cloudguardians.com/de

• Zum Hechtgraben, 6, Berlin. Germany.

• Laxenburgerstraße, 61/13, Vienna. Austria.

• Neubrunn, 719, Winterthur, Zürich. Switzerland.

de@cloudguardians.com

www.cloudguardians.com/es

• Carrer de Sant Fructuòs, 5, Barcelona. Spain.

es@cloudguardians.com

www.cloudguardians.com/pt

• Alameda da Música, 13, 8º-B, Lisbon. Portugal.

pt@cloudguardians.com

www.cloudguardians.com/fr

fr@cloudguardians.com

www.cloudguardians.com/it

it@cloudguardians.com

All other markets are supported in English

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