Advanced support, for companies with 250 or 250.000 users

 

 

SERVICE PLUS

Our Tier 2 support is free for
companies with more than 500 users

Or from 250 users on the Business plan

QUESTIONS?

TIER 2

–  Tier 2  –

Fully-Managed Accounts

No Admin required & Support for End-Users

LOCAL ADMIN
NOT REQUIRED

We manage it

We replace or act as your Administrator and we manage every detail related to your G Suite account.

We cooperate

Or we cooperate with your Admin, troubleshooting issues and helping with the account management.

FULL SUPPORT
FOR END-USERS

Support for everyone

Extended support for end-users, granting them direct assistance from us, without the need for a local Admin.

We know your users

We apply our proximity principle to your end-users, ensuring that we know their support history and needs. 

HIGHER FOCUS &
EXTENDED SUPPORT

We know every detail

Attention to detail is one of our pillars, and the degree of attention and focus naturally grows on our Tier 2 plan.

We do even more

On our Tier 2 plan, we even manage complex migrations and other tasks usually handled by local Admins.

FASTER RESPONSE
& RESOLUTION TIMES

Higher Service Level

As our support plans go up, our service level grows, ensuring that customers in higher support plans have higher priority.

Faster Resolution

With us as Admin, issues are fixed quicker, features are adopted sooner, and interactions with Google are accelerated.

Want even more support?

Our offer, in a few words

Peace of mind for accounts who need all the attention or don’t have their own Admin. Free for eligible accounts.

Our Tier 3 support is perfect for
companies with more than 1000 users

Or from 500 users on the Business plan

STILL HAVE QUESTIONS?

TIER 3

–  Tier 3  –

Dedicated Administrator

The all-in-one VIP solution for the large Enterprise

MICROMANAGED
AND BACKED-UP

The top spot

From Semi-Dedicated Admins (that manage 8, 5, or just 2 accounts) to Fully-Dedicated Admins that manage your account only!

With backup

Our Admins work collaboratively to make sure that no small issue escapes undetected, and to find the best solutions, faster!

PERMANENT
AND HASSLE-FREE

No time-off

Support without holidays or unpredictable absences, and with even more services, such as large migrations. From any source!

No attachments

No paperwork, no paid holidays, no severance packages, no headaches. And an entire team behind your Admin!

NEED MORE DETAILS?

Our offer, in a few words

The best option for large accounts. Semi-Dedicated or Fully Dedicated Admins. Free for eligible accounts.