Dedicated Admin

Ideal for large accounts

Dedicated Admin – our 4 pillars:

Exclusive

The highest
service level
and priority

Protected

Disaster
prevention
and recovery

With Backup

A support
team behind
your Admin

Detailed

Premium
auditing and
reporting

1
You choose how many accounts your Admin can manage: 8, 5, 2, or just 1 account

EXCLUSIVE

Dedicated to your account

  1. No distractions
    Our admins don’t provide support to our other customers. To ensure the maximum priority, they only manage the account(s) they’re assigned to.
  2. You choose the priority
    Our offer ranges from Semi-Dedicated Admins, that manage 2, 5 or 8 accounts, to Fully-Dedicated Admins that manage only one account, with a full-time commitment.

Get the details:

  • A “Fully-Dedicated Admin” only manages 1 account
  • A “Semi-Dedicated Admin 2” manages 2 accounts
  • A “Semi-Dedicated Admin 5” manages up to 5 accounts
  • A “Semi-Dedicated Admin 8” manages up to 8 accounts

Have questions? A quick chat can solve them all.

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2
With a Dedicated Admin paying attention to every detail, your account will be safer than ever

Micromanagement, done right

  1. Disaster prevention
    With a Dedicated Admin your account is constantly monitored and micromanaged, granting it the best disaster-prevention measures.
  2. Faster disaster recovery
    Even when disaster is not preventable, proximity management helps finding the shortest and fastest path to resolution.

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PROTECTED

3
We ensure permanent support with backup Admins, and collaborative troubleshooting with all our Technical Account Managers

WITH BACKUP

A team behind your admin

  1. You are never alone
    When the Admin assigned to your account is off we have a backup Admin to take over, and a Support Coordinator to step in, if necessary.
  2. Efficient collaboration
    More brainpower leads to better and faster solutions, so our Admins work collaboratively, to ensure that the best expert is always involved.
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4
With advanced auditing and reporting, we’ll know every relevant detail about what’s going on with your account. And so will you

Information is power

  1. Ongoing auditing
    Our Admins audit your account constantly, gathering information about security, account access, sharing permissions, API tokens, Data Loss Prevention, Directory changes, usage trends, and more.
  2. Moving the right pieces
    Reports (and the information they provide) allow us to set preventive measures and to better prepare for issue remediation. Our Admins make sure that actionable information results in action.
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DETAILED

Transparent pricing

Check your quote or if you’re entitled for free

DEDICATED ADMIN – Quote Calculator

This Calculator only applies to DEDICATED ADMINS. Our Premium Support plan is FREE, and our Managed Account plan has its own calculator.

This upgrade fee refers only to our advanced support services (Dedicated Admin) and must be added to the G Suite subscription

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Talk to us for more details

Premium Support
Managed Account
Dedicated Admin
Maximum number of accounts

50

20

1, 2, 5, or 8

Local admin / account responsible

Required

Not required

Not required

Premium hands-on troubleshooting

Admin Console configurations

Direct support for end-users(1)

Indirect(1)

Complete account management

Initial & on-demand account auditing

Ongoing account auditing & reporting

Server-to-server migrations

Complex migrations (local sources)

Bridge to 3rd-parties support

Free for accounts from (number of users)

Basic: 1
Business: 1
Enterprise: 1

Basic: 500
Business: 250
Enterprise: 125

Basic: 500(2)
Business: 250(2)
Enterprise: 125(2)

1 – Indirect support means that an Admin needs to contact us in advance.   |   2 – Applies to “Semi-Dedicated Admin 8”. For details on limits for every type of Admin use our calculator or talk to us
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Need something different?

Check our most popular support plans:

 

Premium
Support

A Technical Account Manager
for your account, for free

Managed
Account

Direct Support for End-Users
without the need for an Admin