Dedicated Admin
Ideal for large accounts
Dedicated Admin – our 4 pillars:
Exclusive
The highest
service level
and priority
Protected
Disaster
prevention
and recovery
With Backup
A support
team behind
your Admin
Detailed
Premium
auditing and
reporting
2
With a Dedicated Admin paying attention to every detail, your account will be safer than ever
Micromanagement, done right
- Disaster prevention
With a Dedicated Admin your account is constantly monitored and micromanaged, granting it the best disaster-prevention measures. - Faster disaster recovery
Even when disaster is not preventable, proximity management helps finding the shortest and fastest path to resolution.
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PROTECTED
3
We ensure permanent support with backup Admins, and collaborative troubleshooting with all our Technical Account Managers
WITH BACKUP
A team behind your admin
- You are never alone
When the Admin assigned to your account is off we have a backup Admin to take over, and a Support Coordinator to step in, if necessary. - Efficient collaboration
More brainpower leads to better and faster solutions, so our Admins work collaboratively, to ensure that the best expert is always involved.
4
With advanced auditing and reporting, we’ll know every relevant detail about what’s going on with your account. And so will you
Information is power
- Ongoing auditing
Our Admins audit your account constantly, gathering information about security, account access, sharing permissions, API tokens, Data Loss Prevention, Directory changes, usage trends, and more. - Moving the right pieces
Reports (and the information they provide) allow us to set preventive measures and to better prepare for issue remediation. Our Admins make sure that actionable information results in action.
DETAILED
Transparent pricing
Check your quote or if you’re entitled for free
DEDICATED ADMIN – Quote Calculator
This Calculator only applies to DEDICATED ADMINS. Our Premium Support plan is FREE, and our Managed Account plan has its own calculator.
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Talk to us for more details
Premium Support
Managed Account
Dedicated Admin
Maximum number of accounts
50
20
1, 2, 5, or 8
Local admin / account responsible
Required
Not required
Not required
Premium hands-on troubleshooting
✔
✔
✔
Admin Console configurations
✔
✔
✔
Direct support for end-users(1)
Indirect(1)
✔
✔
Complete account management
✘
✔
✔
Initial & on-demand account auditing
✔
✔
✔
Ongoing account auditing & reporting
✘
✔
✔
Server-to-server migrations
✔
✔
✔
Complex migrations (local sources)
✘
✘
✔
Bridge to 3rd-parties support
✘
✘
✔
Free for accounts from (number of users)
Basic: 1
Business: 1
Enterprise: 1
Basic: 500
Business: 250
Enterprise: 125
Basic: 500(2)
Business: 250(2)
Enterprise: 125(2)
Need something different?
Check our most popular support plans:
Premium
Support
A Technical Account Manager
for your account, for free
Fully-Managed
Accounts
Direct Support for End-Users
without the need for an Admin