Managed Account

Free for eligible accounts

Managed Account – our 4 pillars:

Accessible

Direct
support for
every user

Faster

Higher priority
and faster
solutions

U
Focused

Fewer accounts
and extended
support

R
Simple

You don’t need
your own
Admin

1
Support for users is an admin’s dream. We act as your own IT workforce, responding directly to your users’ support requests

ACCESSIBLE

Direct support for end-users

  1. Support for everyone
    Extended support for end-users, granting them direct assistance from us, without the need for a local Admin.
  2. We know your users
    We apply our proximity principle to your end-users, ensuring that we know their support history and needs.

This plan is free for accounts with:

  • 500 or more users on the G Suite Basic plan
  • 250 or more users on the G Suite Business plan
  • 125 or more users on the G Suite Enterprise plan

If the required number of users is reached we upgrade your account automatically

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2
Talking to support has one purpose: getting answers and solutions. On our higher plans, we make that even faster

Faster response & resolution

  1. Higher Service Level
    As our support plans go up, our service level grows, ensuring that customers in higher support plans have higher priority.
  2. Faster Resolution
    On our Managed Account plan, issues are fixed quicker, features are adopted sooner, and interactions with Google are accelerated.

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FASTER

3
We do even more for you and your users. We monitor your account and we act upon the data, preventing future issues

FOCUSED

Extended support and auditing

  1. We know every detail
    Attention to detail is one of our pillars, and the degree of attention and focus naturally grows on our Tier 2 plan.
  2. We do even more
    On our Tier 2 plan, we even manage complex migrations and other tasks usually handled by local Admins.
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4
We manage your entire account, removing the need for a local admin. Or we help your admin

Local Admin not required

  1. We manage your account
    We replace or act as your Administrator and we manage every detail related to your G Suite account.
  2. We cooperate with your Admin
    Or we cooperate with your Admin, troubleshooting issues, and helping with the account management.
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SIMPLER

Transparent pricing

Check your quote or if you’re entitled for free

MANAGED ACCOUNT – Quote Calculator

This Calculator only applies to MANAGED ACCOUNTS. Our Premium Support plan is FREE, and our Dedicated Admin plan has its own calculator.

This upgrade fee refers only to our advanced support services (Managed Account) and must be added to the G Suite subscription

Still have questions?

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Compare our plans

Talk to us for more details

Premium Support
Managed Account
Technical Account Manager (TAM)

Maximum number of accounts per TAM

50

20

Local admin / account responsible

Required

Not required

Premium hands-on troubleshooting

Admin Console configurations

Direct support for end-users(1)

Indirect(1)

Complete account management

Initial & on-demand account auditing

Ongoing account auditing & reporting

Free for accounts from (number of users)

Basic: 1
Business: 1
Enterprise: 1

Basic: 500
Business: 250
Enterprise: 125

1 – “Indirect” support means that an Admin needs to contact us in advance

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Need even more? Or maybe a little less?

Check our other support plans:

 

Premium
Support

A Technical Account Manager
for your account, for free

Dedicated
Administrator

The all-in-one VIP solution
for the large enterprise