Premium Support

Free for every G Suite account

Premium Support – our 4 pillars:

Better & Free

Better support
without any
added cost

Personal

Your own
Account
Manager

Proactive

We keep
your account
secure

Certified

We know
G Suite like
no one else

1
Not all that is premium is expensive: we provide Premium Support without adding any cost to your G Suite plan

BETTER & FREE

Premium, except for the price

  1. Better, faster, smarter
    Our support is premium & extended. Our resolution times are faster. And contacting us is as easy as texting a friend.
  2. Add value, not costs
    Despite being first-class support, our ‘Premium Support’ plan is free! The only thing you pay is the G Suite subscription.

And much more:

  • Your account will inherit our Enterprise-Grade SLA with Google
  • Contact us using your favorite messaging app
  • Get real Remote Control support
  • Get recommendations about 3rd-Party apps and extensions

Start taking advantage of G Suite’s full potential

Check Benefits

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2
Talk to the same person every time: we assign a Technical Account Manager to every account

The personal touch

  1. We pay attention
    Each of our customers gets a Technical Account Manager that knows the customer’s needs and support history.
  2. We really care
    By assigning a Technical Account Manager to your account, we create rapport, which naturally increases our commitment.
What else you’ll get:

  • Someone that really knows what your G Suite account needs
  • Access to your Technical Account Manager’s appointment slots
  • Your Technical Account Manager’s direct email, WhatsApp, Telegram…

Start getting more attention, from someone you’ll get to know

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PERSONAL

3
Security, access & data loss prevention need to be prepared in advance, not after the disaster

PROACTIVE

Prevention, focus & hard work

  1. We are proactive
    You don’t need to find an issue: we are constantly working to keep your account secure and issue-free.
  2. We do what needs to be done
    We don’t simply explain to you what to do or how to do it: if something can be done remotely, we do it ourselves.
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4
What we know & love: we worked several years with Google Cloud, specifically with G Suite

Get the best experts

  1. We are specialized
    We work with the collective knowledge of our team, so each of us can be highly specialized in some areas of G Suite.
  2. We are authoritative
    We’ve spent a lot of time training other Google Partners and that makes our work with G Suite respected by our peers.
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CERTIFIED

G Suite editions

The only thing you’ll pay

G Suite Basic
G Suite Business
G Suite Enterprise
Storage per user

30 GB

Unlimited

Unlimited

Mobile device management

Shared drives

Google Vault (for archiving and eDiscovery)

Google Cloud Search

Advanced sharing permissions

Advanced auditing and alerts

Data regions

Record Meet sessions

Advanced data loss prevention

Security Center & Investigation Tool

S/MIME encryption for Gmail

Windows device management

Context-aware access

Cloud Identity Premium

Price (per user, per month)

5.20 €

10,40 €

23,00 €

All prices are per user, per month

Check all differences

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Why Premium?

Our Support vs Google Support

Cloud Guardians
Google Support
Technical Account Manager (TAM)

Premium hands-on troubleshooting

Remote control troubleshooting

Screen sharing (view-only) support

Admin Console configurations

User-specific configurations

Domain / DNS zone configurations

Recommendations about 3rd-parties

Limited number of accounts per TAM

Initial & on-demand account auditing

Support cost (any account size)

Free

Free

SLA with Google (vs direct customers)

Premium

Normal

READY TO IMPROVE G SUITE?

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Join us in 3 simple steps

without any service interruption

1

Have a
quick chat
with us

2

Provide us
your transfer
token

3

We transfer
your account
in 2 minutes

Need even more dedication & priority?

Check our advanced support plans:

 

Fully-Managed
Accounts

Direct Support for End-Users
without the need for an Admin

Dedicated
Administrator

The all-in-one VIP solution
for the large enterprise