cloud guardians

Your G Suite account deserves better support. Or a better price.

 

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G Suite
G Suite for Education

Our Services

Solutions for every G Suite account

Premium Support

Top-level support, with a Technical
Account Manager for every account

Managed Account

Fully-managed account, with
direct support for end-users

Dedicated Admin

VIP support & micromanagement
for accounts with special needs

G Suite Billing

Approval required! Billing-only, with
limited support & aggressive discounts
1

Premium Support

PREMIUM SUPPORT

Top support, added for free

  1. Premium Support, at no cost
    We add our premium support to your G Suite account for free. Forever. And we upgrade your SLA with Google support. Also without any cost.
  2. A Technical Account Manager for every account
    We make it really easy for you to talk to the same person every time. Someone you’ll get to know and that will know you and your account. 
  3. Proactive, hands-on support
    We troubleshoot the issues ourselves, remotely, removing the need for you to do it yourself (unless you prefer to do it).
  4. A reference in G Suite Support
    Our background with Google gave us unique knowledge about G Suite and earned us much of the reputation we have today among customers and other Google Partners.
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2

Managed Account

Higher SLA & direct end-user support

  1. Every user can open a support ticket
    On our Managed Account plan you don’t need an Admin to submit a support ticket. Unless you prefer otherwise, every user can contact us.
  2. Reduced portfolio and higher priority
    By assigning fewer customers to each Technical Account Manager we upgrade your support priority and service level.
  3. Faster response & resolution times
    With higher priority and SLA, you’ll have faster responses, and that will ultimately mean faster solutions.
  4. Advanced support & Account management
    We monitor your account’s settings and audit logs and we support even more, even when you don’t notice any issue.
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MANAGED ACCOUNT

3

Dedicated Admin

DEDICATED ADMIN

Micromanagement & the highest SLA

  1. No distractions and the highest priority
    To ensure the maximum priority, our Dedicated Admins only manage the account(s) they’re assigned to.
  2. Disaster prevention and recovery
    With a Dedicated Admin, your account is constantly monitored and micromanaged, ensuring the best disaster-prevention measures.
  3. Efficient collaboration and no time-off
    If your Dedicated Admin is off duty we have backup Admins, Support Coordinators,  and all our Technical Account Managers.
  4. Ongoing auditing and proactive action
    Constant auditing means more actionable information, and that leads to better prevention and security measures.
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4

G Suite Billing

Discounted, invite-only plan

  1. Billing only, without premium support
    Only Google’s official support is included, so this is NOT a plan for accounts that are looking to improve their support experience.
  2. Invite-only & approval required
    In order to gain access to this discounted plan, you must request access. We usually review and reply to requests within 24 hours.
  3. The cheapest price & variable discounts
    You decide your discount (up to 10%) based on the payment conditions: the more you pay in advance, the more the discount grows.
  4. Optional Support Add-Ons
    You can also add our Premium Support services, available in support packages and individual support add-ons.
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G SUITE BILLING

Our advantages

Our support vs Google support

Cloud Guardians
Google Support
Technical Account Manager (TAM)

Premium hands-on troubleshooting

Remote control troubleshooting

Screen sharing (view-only) support

Admin Console configurations

User-specific configurations

Domain / DNS zone configurations

Recommendations about 3rd-parties

Limited number of accounts per TAM

Ongoing account auditing(1)

Complete account management(2)

Dedicated administrators(3)

Discounted pricing(4)

SLA with Google (vs direct customers)

Premium

Normal

1 – Initial Auditing included on all plans. Ongoing Auditing available on plans “Managed Account” and “Dedicated Admin”   |   2 – On plans “Managed Account” and “Dedicated Admin”   |   3 – On plan “Dedicated Admin”   |   4 – On plan “G Suite Billing”
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4 plans, all the options you need
Premium
G Suite
Support
The best
free support
ever
Complete
Account
Management
Direct
support for
end-users
Full-time
Dedicated
Admins
VIP Support
for large
accounts
G Suite
Billing
(invite-only)
Discounted,
billing-only,
no support
Need an honest advice?

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Need something different?

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“Google Cloud Partners are on the front lines of digital innovation. We’re proud to work with these organizations to turn new ideas into industry breakthroughs. To that end, we’d like to take a moment to celebrate their accomplishments.”

Google

Google Cloud Partner Awards 2017