Trust your G Suite account to those trusted by Google

We’re specialized exclusively on G Suite, and we deliver outstanding Support and Account Management services for G Suite customers.

Let’s talk!
If we can’t convince you that we are the best G Suite experts, we accept that we’re not good enough for you!

Our suporte is free. No tricks.

You only pay the G Suite subscription and optional services

DON’T BELIEVE IT?

Our business model is tailored for customer satisfaction. And for that, support is key, not sales. In fact, we don’t even have a sales team! Our sales are conducted by Technical Account Managers, to guarantee the necessary technical knowledge.

Nuno Fernandes

CEO, Cloud Guardians

OUR SERVICES

–  Tier 1  –

G Suite Support

Premium Support is our basic offer!

BETTER SUPPORT
WITHOUT ANY COST

Better, faster, smarter

Our support is premium & extended. Our resolution times are faster. And contacting us is as easy as texting a friend.

And... it's free!

Despite being first class support, our Tier 1 plan is free! The only thing you pay is the G Suite subscription.

WITH A TECHNICAL
ACCOUNT MANAGER

We pay attention

Each of our customers gets a Technical Account Manager that knows the customer’s needs and support history.

We really care

By assigning a Technical Account Manager to your account, we create rapport, which naturally increases our commitment.

PROACTIVE &
HANDS-ON SUPPORT

We do the hard work

We don’t simply explain to you what to do or how to do it: if something can be done remotely, we do it ourselves.

We're proactive

You don’t need to find an issue: we are constantly working to keep your account secure and issue-free.

ONLY CERTIFIED
G SUITE EXPERTS

We're authoritative

We’ve spent a lot of time training other Google Partners and that makes our work with G Suite respected by our peers.

We're specialized

We work with the collective knowledge of our team, so each of us can be highly specialized in some areas of G Suite.

OUR SUPPORT vs GOOGLE SUPPORT

Tier 1

Cloud Guardians

Tier 1

Google Support

Support included in G Suite price

✔️

✔️

Technical Account Manager (TAM)

✔️

Direct contact with your TAM

✔️

Contact support using VoIP apps

✔️

✔️

Customer Support Portal

✔️

Premium Payments Portal

✔️

Remote Control Troubleshooting

✔️

Screen Sharing (view-only) Support

✔️

✔️

How-To (guidance-only) Support

✔️

✔️

Premium Hands-On Troubleshooting

✔️

✔️

Domain / DNS Zone Configurations

✔️

Proactive Updates for Known Issues

✔️

✔️

Recommendations about 3rd-Parties

✔️

SLA with Google (vs direct customers)

Premium

Normal

Don’t wait for tomorrow

Our offer, in a few words

Proactive support, on-demand configurations, disaster prevention & recovery… All for free!

0

user/month

You only pay the G Suite subscription

NEED EVEN MORE DEDICATION & PRIORITY?

Check our advanced support plans:

 

–  Tier 2  –

Fully-Managed
Accounts

No Admin required
and Support for End-Users

–  Tier 3  –

Dedicated
Administrator

The all-in-one VIP solution
for the large enterprise

“Google Cloud Partners are on the front lines of digital innovation. We’re proud to work with these organizations to turn new ideas into industry breakthroughs. To that end, we’d like to take a moment to celebrate their accomplishments.”

Google

Google Cloud Partner Awards 2017